1. Introduction and Scope
This Privacy Policy explains how Countix (“we”, “us”, or “our”) collects, uses, and protects your Personal Data in connection with:
Services provided to you or by you (“Services”);
Any other (pre-)contractual relationship between you and Countix (“Relations”);
Services provided to or by an entity you represent (“your entity”);
Data subject requests submitted under applicable data protection laws.
“Personal Data” refers to any information that can identify you, as further detailed in Section 3.
This Privacy Policy applies to Personal Data of prospective and existing clients, vendors, partners, or individuals interacting with Countix in the capacity of a data controller. It does not apply to corporate information unless such information makes an individual identifiable.
Your Personal Data may be collected through various channels such as forms, calls, email communication, online interactions, or events. We may collect Personal Data directly from you or indirectly through your organization.
This Privacy Policy does not apply to employment relationships.
For website-specific data usage, please refer to our Website Privacy Policy.
2. Who We Are
“Countix” refers to the specific Countix entity responsible for processing your Personal Data, based on the Services you receive or the Relations established.
3. Personal Data We Process
We may process the following categories of Personal Data:
Contact Details
Name, address, phone number, email address, or any contact information you provide.
Personal Characteristics
Job title, profession, entity name, identification details, and any information required to establish your business identity.
CCTV & Event Footage
If you enter our premises or attend events conducted by Countix, you may be captured on CCTV or event recordings (where applicable).
Communication Data
Requests, inquiries, complaints, or any communication exchanged via email, phone, or in person.
KYC & Compliance Information
As required by law, we may collect information including:
Full name, nationality, identification details (ID or passport), date and place of birth
Tax residency, residential address
Contact information
Financial and professional background (where required)
UBO or director-related information for compliance
Providing Personal Data for KYC and identification is required to enter into a contract with us. Failure to provide such information may result in an inability to proceed with a contract.
4. Purposes for Processing Your Personal Data
We process your Personal Data for:
Performance of Agreement
To deliver Services, manage relationships, respond to requests, and fulfill contractual obligations.
Marketing (Based on Consent)
If you are a prospective client, we may send newsletters, service updates, or promotional material only with your explicit consent, unless otherwise permitted by law.
Legal Obligations
To comply with laws, regulations, KYC requirements, government requests, and record-keeping obligations.
Legitimate Interests
For existing clients/vendors/partners, we process data to:
Improve services
Maintain business administration
Conduct analytics and optimization
Communicate relevant services
Prevent fraud and enhance security
Manage internal operations
5. Sharing Your Personal Data
Your Personal Data may be shared with:
Countix Entities
For internal administration, analytics, or service-related purposes.
Third-Party Service Providers
Including:
Legal, tax, or audit partners
IT and software providers
Marketing and analytics companies
Subcontractors involved in service delivery
These parties act under contractual agreements ensuring adequate protection and processing only under our instruction.
Legal Authorities
If required by law, regulatory request, or legal process.
Corporate Transactions
In case of mergers, acquisitions, or restructuring.
Other Third Parties (Based on Consent)
Only if you have requested or permitted such disclosure.
6. International Data Transfers
If we transfer your data outside your country of residence, we ensure appropriate safeguards are implemented, such as:
Standard Contractual Clauses
Legally approved transfer mechanisms
Copies of these safeguards can be obtained upon request.
7. Data Security
Countix implements technical and organizational measures to safeguard your Personal Data, including:
Encryption
Access control
Employee training
Principle of Least Privilege
Secure data processing contracts with third parties
8. Data Retention
We retain Personal Data only as long as needed for the purposes collected or as required by law. Unless specified otherwise, we apply a standard retention period of 10 years or as mandated by local regulations.
9. Your Rights
Depending on applicable laws, you may request:
Access to your data
Correction
Erasure
Restriction of processing
Objection to processing
Data portability
If processing is based on consent, you may withdraw that consent at any time.
To exercise your rights, email:
We will respond as required by law. Some data may be retained as necessary for legal obligations or to complete ongoing transactions.
You may also lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
Countix may update this Privacy Policy to comply with laws, technology changes, or organizational updates. Significant changes will be communicated prior to taking effect.
Contact Us
For questions about this Privacy Policy or to exercise your rights:
📞 +91 940 097 9579
📩 admin@countix.in